1: PLUG YOUR IPOD INTO YOUR COMPUTER!!! 2: HOLD THE "HOLD" AND THE "MENU" BUTTON UNTIL THE TOUCH'S SCREEN GOES BLACK AND SHOWS THE APPLE LOGO AGAIN THEN RELEASE THE BUTTONS!!! 3: WAIT ABOUT 5-15 MINUTES!!! 4: YOUR COMPUTER WILL MAKE A "CHIME" SOUND AND THEN THE IPOD WILL SHOW THE LOCKED SCREEN WITH THE BATTERY LOGO... This works every time for me...